Frequently asked questions

We help with cloud architecture and engineering, Azure infrastructure and platform services, networking, identity, databases, containers, operations, specialized troubleshooting and cost optimization. We also develop agentic AI workflows and integrate APIs with existing business systems.

Yes. Azure is our core specialization, supported by seven years of experience across Microsoft and its support ecosystem, Azure certifications and Microsoft Certified Trainer credentials. That experience includes supporting Fortune 500 organizations as Microsoft customers. This is prior professional experience, not a claim that those organizations are current Athena Solutions clients.

Yes. We start with your current architecture, constraints and business goals. The proposal may involve resolving a specific issue, improving an existing deployment or delivering a phased modernization. Azure expertise can be combined with Linux, Windows, Docker, open-source software and third-party APIs as the project requires.

Examples include an assistant that retrieves approved information, calls business APIs or supports a controlled workflow. We agree on data access, permissions, human approval points, evaluation criteria and operating costs before implementation. The scope determines model providers and integrations; autonomous actions are not enabled by default.

We review billing, resource utilization, sizing, architecture and operational requirements, then prioritize changes by potential benefit and risk. Recommendations may include cleanup, right-sizing and purchasing options. Savings depend on the environment; no fixed saving percentage is guaranteed. Changes affecting availability require an agreed plan.

We review the business context and technical goal, clarify scope and constraints, and arrange the next conversation when appropriate. You receive a proposal defining deliverables, responsibilities and commercial terms before paid work begins. Submission confirms processing of the inquiry, not a scheduled meeting or a response-time commitment.

Pricing depends on scope, complexity, urgency and required involvement. A defined project, technical assessment or ongoing engagement can be discussed according to your needs. Any discovery work, fees, payment schedule and scope changes are agreed before delivery; the inquiry form does not create a paid commitment.

Ongoing engineering and support can be included in an agreed engagement. Coverage hours, response targets, escalation and exclusions must be specified in the contract. The website does not promise 24/7 availability or an emergency SLA. Include any urgency in your inquiry so we can assess capacity.

We prefer scoped access, least privilege, temporary permissions and managed identities where appropriate. Access methods, confidentiality obligations and handling of project data are agreed for the engagement. Do not send passwords, access keys, production data or other sensitive information through the public form.

We work in English, Spanish and Portuguese. Tell us your preferred language, working time zone and availability. Meeting windows and delivery schedules are agreed for each engagement; the website time-zone selector uses fixed UTC offsets.

Deliverables are defined in the proposal and can include implementation, source code or infrastructure templates, architecture documentation, operational guidance and a handover session. Ownership, licenses, repositories, acceptance criteria and maintenance responsibilities are agreed in writing.

Athena Academy is planned; courses, enrollment dates and availability will be announced when confirmed. Business training can be discussed separately. Sending an inquiry does not reserve a course or create an enrollment.

Your contact details and message are used to review and respond to your request under the published privacy policy. Sending an inquiry does not subscribe you to marketing. Do not include credentials or sensitive information. Contact [email protected] for questions about your data.